A Family Legacy on the Big Island

Aloha! Welcome to AJ's Paradise Pond Supplies, LLC, your Big Island source for quality pond and water garden essentials!

For the past five years, my husband and I have been building this venture. This slow transition happened largely during the COVID-19 pandemic, a time when many people rediscovered the peace of their backyards. While balancing life as a wife and mother of three and traveling back and forth between California and Hawaii, I worked alongside him, leveraging his family's generational expertise in the aquarium and pond business.

Having proudly opened our doors in January 2025, we offer a wide range of trusted brands, including liners, pumps, and special orders. With the invaluable help of our children, this is truly a family endeavor, built on pride and dedicated hard work, which we're excited to deliver to your doorsteps.

Thank you for supporting our family's passion!

Aloha! Meet the dedicated individuals guiding AJ's Paradise Pond Supplies, LLC.

• Mrs. Juanita Mostoles - CEO

• Mr. Jarrel Brandon Mostoles

• Ms. Alannah Le’Amor Mostoles

Invaluable Guidance: We are also grateful for the mentorship of our respected Business Mentor, Mr. Hank DeWaal.

We look forward to partnering with you on your next water project!

At AJ's Paradise Pond Supplies, LLC, our sole focus is ensuring the success of your water feature with the highest quality equipment.

Our specialization is being the dedicated supplier of specialized pond equipment—including pumps, filtration, liners, treatments, and custom systems—from trusted US vendors. We are not the installation or construction service.

This specialized approach ensures we maintain the deepest expertise on the products that truly succeed in the unique Hawaiian climate, while offering you consistent product standards and competitive pricing.

We proudly serve both hobbyist enthusiasts and professional contractors across the island.

Need Installation? We are here to help you succeed from start to finish. We maintain a trusted network of qualified, local contractors and are happy to connect you with a builder who services your area.

We carefully select our products from leading and trusted brands specialized in aqua gardens and ponds. Our confidence in the quality of these offerings is reflected in the limited warranty these brands offer. We focus on building strong, lasting relationships with these vendors who share our commitment to quality and reliability.

Full List of Trusted Brands:

Teton, Aquascape, Hagen, PerformancePro, BTL, PondMAX, Dainichi, BlueRidge, API, Ultimate, Tetra, Atlantic-Oase, Real Clear, Danner, and GES.

Welcome! As a mother and son-operated local business serving the Island of Hawaiʻi, we specialize in bringing you specialized water feature components and large-format materials that are typically only available on the mainland. Our unique location requires us to operate with specific policies to maintain efficiency and offer you the best value.

1. Understanding Our Pricing & Local Costs 💰

We are committed to full transparency regarding our pricing. Due to the unique logistical and market conditions here, the final cost of our products can differ from the mainland Manufacturer's Suggested Retail Price (MSRP).

This is common practice in Hawaii across various industries (like vehicles, which often cost thousands above mainland MSRP), and these factors influence our pricing:

• Transportation: Shipping large or specialized goods to our island location incurs significant, non-negotiable ocean and air freight expenses.

• Handling & Operational Costs: Extra resources and care are needed for island-specific logistics and the general cost of doing business in Hawaiʻi.

• Market Dynamics: Our specialized inventory relies on efficient, reliable ordering systems, which influences our cost structure.

The primary factor in any price difference compared to the mainland MSRP is the specialized freight required to get the goods here.

2. The Direct-Ship Special Order Model & Final Sale Commitment ⚠️

Due to the high complexity and expense of trans-oceanic logistics, we rely on a dedicated Direct-Ship Special Order Model for all large, bulky, or specialized rolls (items requiring LTL Ocean Freight handling).

A. Final Sale Commitment (Crucial for Our Operation)

This Special Order item is strictly a Final Sale Item. Returns or exchanges are not accepted.

This policy is necessary because:

• Small Operation Constraint: As a small, mother and son-operated business, we cannot absorb the loss from returned inventory and the massive associated logistical costs. Our funds are immediately committed to the mainland vendor upon order placement.

• Prohibitive Logistics: Managing and paying for reverse LTL Ocean Freight for bulky items is extremely expensive and high-risk. Committing to the sale eliminates these prohibitive costs and risks, allowing us to maintain the best possible price for you.

To ensure a successful project, all customers are required to confirm their project measurements, specifications, and item requirements before placing this final-sale order.

3. Lead Time & Shipping Logistics 🚢

The dedicated supply chain is managed for cost efficiency, which impacts transit times. If your order has a specific time constraint, please inform us at the time of order placement.

A. LTL Ocean Freight (Large, Bulky, Specialized Rolls & Palletized Equipment)

• Shipping Type: Ships exclusively via LTL Ocean Freight (Less-Than-Truckload).

• Estimated Lead Time: Please allow a Minimum of 3 Weeks for specialized mainland transport, ocean transit, and final delivery coordination.

B. Southwest Cargo (Non-Bulky, In-Stock Items)

• Shipping Type: Applies to smaller, non-flammable supplies that fit airline cargo limits.

• Estimated Lead Time: Typically 2-3 Business Days.

4. Delivery Requirements (LTL Freight Only)

The recipient is fully responsible for arranging the smooth and safe off-loading of the specialized palletized item upon arrival.

• Lift Gate Needs: If a standard residential lift gate is required, this must be explicitly requested and confirmed with the carrier when they schedule the final delivery appointment.

• Recipient Off-Loading: If a lift gate is not used, the recipient must provide manual off-loading assistance (personnel or equipment) immediately upon the freight carrier’s arrival.

Thank you for choosing to support our local business. Your commitment to this process is what makes these specialized products available here in Hawaiʻi.

We specialize in providing quality products for a variety of water features, including koi ponds, waterfalls, fountains, and more. We understand the unique needs of water features in the Hawaiian climate and are here to provide expert guidance.

2. Contact Steps (Dedicated CTA Section)

This information should be placed either on your dedicated Contact Us page, or as a distinct, actionable section right before the Shipping Information on your About Us page.

📞 Receive Personalized Expert Advice

Our knowledgeable team is ready to help you find the best products and solutions tailored to your water feature. Call or Text us at 1 (808) 494-9868.

Here are the easy steps to get started:

1. Contact Us Online: Click on the button below to access our customer service portal for detailed inquiries.

2. Receive Expert Advice: Our team will carefully review your submitted information and provide you with personalized, professional recommendations.

→ Contact Our Team Now