This document focuses strictly on the conditions of sale, returns, and equipment maintenance.
- Special Order Policy: Because these items are sourced specifically for your project from manufacturers, all orders are non-refundable and non-returnable once placed.
- Payment & Validity: Full payment is required upfront to initiate the procurement and ocean freight logistics process. A 2.5% processing fee applies to credit card transactions. Quotes are valid for 30 days, though shipping rates are only guaranteed for 5 days.
- Warranty Maintenance: For warranty purposes, all items must be well maintained. Please be advised that modifying equipment—specifically cutting or altering electrical cords—will void the manufacturer's warranty.
- Logistics Timeline: Please allow 2–3 weeks for ocean freight or 3–4 business days for air cargo. We strongly advise against scheduling installation labor until your materials have physically arrived and been inspected.
This document outlines the nature of your consultancy, liability, and operational standards.
- Logistics and Aquatic Infrastructure Consultancy: At AJ’s Paradise Pond Supplies, we believe in radical transparency. Our operational model is designed for the unique challenges of island infrastructure, and we invite you to understand our process as your partners in this project.
- The Island Logistics Advantage: We specialize in bringing major-brand, high-performance pond materials to the island by curating and navigating every stage of the procurement and logistics process to ensure your project is completed successfully. We provide a vital link for island residents, ensuring that the professional-grade materials your project requires arrive safely through a system designed specifically for our unique geography.
- The Value of Professional Curation: Our procurement service is centered on quality, direct-from-manufacturer authenticity, and long-term performance. We do not operate on a high-volume, third-party retail model; instead, we facilitate a direct bridge from major brands to your project site.
- Fresh Water & Salt Water Specifications: Standard products are for fresh water use only. If you require salt water equipment, notify us at the start so we can source marine-grade seals and lighting.
- Material Supply & Liability: AJ’s Paradise Pond Supplies, LLC is a material supplier. We do not provide engineering, land surveying, or installation services. The Purchaser assumes sole responsibility for all required permits, site safety, fencing, and signage. AJ’s Paradise Pond Supplies, LLC is released from all liability related to site management, installation, or material use.
- Acknowledgment: By proceeding with your order, you acknowledge these terms of transit and agree to the carrier insurance claims process.
This document establishes the nature of your business relationship, safety responsibilities, and operational disclosures.
- Nature of Business: AJ’s Paradise Pond Supplies, LLC is a material supplier. We do not provide engineering, land surveying, or installation services.
- Permits: The purchaser assumes sole responsibility for obtaining all necessary building, grading, or water-use permits required by the County or State of Hawaii.
- Site Safety: The purchaser is responsible for all site safety, including perimeter security (fencing) and warning signage to prevent accidental injury or drowning.
- Liability Shield: AJ’s Paradise Pond Supplies, LLC is released from all liability related to site management, installation, or material use.
- Fresh Water & Salt Water: All standard pond products are strictly intended for fresh water use only. If your project requires a salt water base, please notify us during the initial consultation so we can source equipment equipped with specialized salt water seals. All decorative elements, such as lighting, must be marine-grade for salt water environments.
- Logistics & Timeline: While we act as your advocate, we cannot be held responsible for unforeseen freight damage, site refusals, or transit delays. We strongly advise against scheduling installation labor until your materials have physically arrived and been inspected.
- Acknowledgment: By proceeding with your order, you acknowledge these terms of transit and agree to the carrier insurance claims process.

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Hours of Operations:

Monday – Saturday: 9AM – 4PM

Return & Warranty Policy

Terms of Service & Operational Policies

Terms of Use & Liability