Order Tracking & Warranty Support

At AJ’S Paradise Pond Supplies, our commitment to your project doesn't end at the point of sale. While we maintain a Final Sale policy, we are dedicated to ensuring your equipment performs as promised.

• Order Status & Tracking: Once your order is processed, our team will provide you with updates regarding your procurement and estimated arrival. Please ensure your contact information is accurate to receive timely notifications.

• Manufacturer Warranties: While AJ’S Paradise Pond Supplies does not offer direct returns or exchanges, many of our professional-grade products come with Manufacturer Warranties.

  • If you experience a mechanical or technical issue with your equipment, please contact us immediately.

  • We will provide the necessary documentation and guide you through the manufacturer’s warranty claim process to ensure your system is back up and running.

• Damaged or Missing Items: Upon delivery, please inspect your order immediately. In the rare event of shipping damage or missing components, you must notify us within 24 hours so we can coordinate with the freight carrier and resolve the issue for you.